Shipping policy


At Pearl Seafoods, we are committed to delivering your seafood quickly, safely, and in excellent condition. Please review the following information to understand how we process, prepare and deliver your order.

Order Processing

We process orders as quickly as possible while maintaining appropriate seafood handling and cold-chain controls.

  • Orders placed before 3:00 pm are generally eligible for next-day delivery on an available delivery day.

  • Orders placed after 3:00 pm may require an additional day.

  • Sundays and NSW public holidays: Delivery is unavailable. Orders affected by a closure will be scheduled for the next available delivery day.

The available delivery date displayed and selected during checkout applies to your order. Unexpected delays may occur during periods of high demand, severe weather, public holidays or other circumstances outside our control.

Store Pickup

Pickup is available from our Menai facility after you receive an SMS confirmation that your order is ready for collection.

  • Pickup days and hours:

    • Monday to Friday, 8:00 am–12:00 pm.
    • Pickup is unavailable on Saturdays and Sundays.

  • Same-day pickup cutoff:

    • Order before 8:00 am for same-day pickup.
    • Orders placed after 8:00 am will be prepared for the next available pickup day.

  • Notifications:

    • You will receive an email confirmation with your order number after placing your order.
    • A follow-up SMS will notify you when your order is ready for collection.

What to bring:
Please bring your order confirmation number when collecting your order.

Do not attend the pickup location until you have received confirmation that your order is ready.

If you have questions about your pickup, contact us at sales@pearlseafoods.com.au.

Local Delivery

Delivery availability is determined by postcode. Enter your address during checkout to confirm whether delivery is available to your location.

  • During checkout:

    • Enter your complete delivery address and postcode.
    • Select an available shipping option and delivery date.
    • If local delivery does not appear, delivery is not currently available to that address.
    • Double-check your address or contact us at sales@pearlseafoods.com.au if you believe your address should qualify.

  • Delivery schedule:

    • Delivery operates Monday to Saturday.
    • Orders placed before 3:00 pm are generally eligible for next-day delivery on an available delivery day.
    • Orders placed after 3:00 pm may require an additional day.
    • The delivery date selected and confirmed during checkout applies to your order.

  • Delivery window:

    • Deliveries may arrive between 7:00 am and 5:00 pm on the selected delivery day.

  • Unavailable delivery days:

    • Delivery is unavailable on Sundays and NSW public holidays.
    • Orders affected by a closure will be scheduled for the next available delivery day.

  • Delivery confirmation:

    • You will receive a notification when your order has been delivered.

Shipping Costs

Available delivery charges are displayed during checkout after you enter your delivery address.

  • Flat delivery fee:

    • Eligible orders below $200 incur a $20 delivery fee.

  • Free delivery:

    • Eligible orders of $200 or more receive free delivery.

  • Packaging and ice included:

    • Orders are packed in insulated packaging with ice or other appropriate cold-chain materials for transport.

  • Special offers:

    • Delivery fees may occasionally be reduced or waived as part of a promotional offer. Any applicable offer will be displayed or applied during checkout.

  • Shipping fees for returns:

General Customer Policies

  • Preferred drop-off location:
    You may leave delivery instructions in the cart, such as “next to the door” or “inside the porch.” We will try to follow reasonable and accessible instructions. Orders are left in insulated packaging with appropriate cold-chain materials.

  • Incorrect addresses:

    • Customers are responsible for checking the complete delivery address and postcode before submitting an order.
    • If redelivery is possible, an additional delivery fee may apply.
    • Refunds are not available when an order was delivered to the address supplied by the customer.

  • Delivery estimates:
    The delivery date selected during checkout is the applicable delivery date. Unexpected delays may occur because of high demand, weather, public holidays, traffic or other circumstances outside our control.