Where does Pearl Seafoods source its seafood?
At Pearl Seafoods, we proudly source premium-quality seafood to ensure our customers enjoy the freshest and most sustainable products. Approximately 90% of our seafood is sourced within Australia, with the rest coming from trusted suppliers in the United States, Norway, and Southeast Asia.
We have direct supply agreements with renowned fisheries and aquaculture farms along Australia’s east coast, including a significant partnership with Tassal Group, delivering approximately 25 tonnes of Atlantic Salmon to us weekly. This partnership reflects our commitment to premium quality and consistent supply.
Many of our products are also certified by the Marine Stewardship Council (MSC) and Aquaculture Stewardship Council (ASC), emphasizing our dedication to sustainable and ethical sourcing practices. Whether you're enjoying our locally-sourced Australian seafood or internationally-renowned Atlantic Salmon, you can trust Pearl Seafoods to provide the best in freshness and taste.
What days is seafood available for delivery?
Seafood from Pearl Seafoods is available for delivery six days a week, Monday through Saturday. Our reliable delivery service ensures your order arrives fresh and on time, making it easy to enjoy premium-quality seafood whenever you need it.
Delivery Schedule:
- Monday: 7 AM – 2 PM
- Tuesday: 7 AM – 2 PM
- Wednesday: 7 AM – 2 PM
- Thursday: 7 AM – 2 PM
- Friday: 7 AM – 2 PM
- Saturday: 7 AM – 2 PM
What is the cut-off time for next day delivery?
To ensure next-day delivery, orders must be placed by 3:00 PM on the previous day. This allows us to carefully prepare and deliver your seafood at its freshest. Orders placed after the cut-off time will be scheduled for delivery on the following eligible delivery day.
What are the delivery costs?
Our delivery costs are designed to provide flexibility and value for our customers:
- Standard Delivery: $20
- Free Delivery: Available for all orders over $200
These charges ensure your seafood is delivered fresh and in perfect condition. For more information or to confirm delivery availability in your area, please visit our delivery information page or contact our support team.
What is the minimum order?
At Pearl Seafoods, there is no minimum order requirement. Whether you’re purchasing a single item or stocking up on your seafood favorites, we are here to deliver fresh, premium-quality seafood right to your door.
Can I cancel my order?
Yes, you can cancel your order; however, cancellations must be made before your order is dispatched for delivery. To cancel, please contact our customer support team as soon as possible with your order details.
For assistance, call us at 02 9517 4499, and our team will be happy to help.
What if I am not at home?
If you are not at home at the time of delivery, our driver will leave your order in a safe location at your property, ensuring it remains fresh and secure. If you have specific instructions for where to leave your order, please provide these details during checkout or contact our customer support team in advance.
For assistance, call us at 02 9517 4499, and we’ll be happy to help.
How is the seafood delivered?
At Pearl Seafoods, we prioritize the freshness and quality of your seafood. All orders are carefully packed with ice in insulated, temperature-controlled packaging to maintain optimal freshness during transit. Our reliable delivery service ensures your seafood arrives in perfect condition, ready for you to enjoy.
For more information about delivery or special requests, please contact us at 02 9517 4499.
I didn't receive my order?
If you haven’t received your order, please contact our customer support team immediately at 02 9517 4499. Provide your order details so we can quickly investigate and resolve the issue.
We are committed to ensuring all orders are delivered on time and in perfect condition, and we’ll work to address any delivery concerns promptly.
What if I am not happy with the seafood?
At Pearl Seafoods, we are committed to providing premium-quality seafood with every order. If you are not satisfied with your seafood, please contact our customer support team within 24 hours of receiving your order at 02 9517 4499.
We will work with you to address your concerns, whether that means offering a replacement, credit, or refund, depending on the situation. Your satisfaction is our top priority.
Do you deliver to my area?
Delivery Areas
Pearl Seafoods proudly delivers to the following postcodes across Sydney and surrounding regions:
2000 – 2055
2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2055
2060 – 2128
2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076, 2077, 2079, 2080, 2081, 2082, 2083, 2084, 2085, 2086, 2087, 2088, 2089, 2090, 2092, 2093, 2094, 2095, 2096, 2097, 2099, 2100, 2101, 2102, 2103, 2104, 2105, 2106, 2107, 2108, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2125, 2126, 2127, 2128
2130 – 2234
2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2140, 2141, 2142, 2143, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2154, 2155, 2156, 2157, 2158, 2159, 2160, 2161, 2162, 2163, 2164, 2165, 2166, 2167, 2168, 2170, 2171, 2172, 2173, 2174, 2175, 2176, 2177, 2178, 2179, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2198, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231, 2232, 2233, 2234
2250 – 2571
2250, 2251, 2256, 2257, 2500, 2508, 2515, 2516, 2517, 2518, 2555, 2556, 2557, 2558, 2559, 2560, 2563, 2564, 2565, 2566, 2567, 2568, 2569, 2570, 2571
2745 – 2777
2745, 2747, 2748, 2749, 2750, 2752, 2753, 2754, 2756, 2757, 2759, 2760, 2761, 2762, 2763, 2765, 2766, 2767, 2768, 2769, 2770, 2773, 2774, 2775, 2777