Understanding 'Subject to Availability' at Pearl Seafoods: What It Means for Your Order
At Pearl Seafoods, we strive to provide our customers with the freshest and finest seafood available. However, due to the nature of our industry and the premium products we offer, sometimes availability can be impacted by factors beyond our control. Our 'Subject to Availability' notice is designed to inform you, our valued customer, about the potential variability in stock levels before you make a purchase.
This page aims to explain what 'Subject to Availability' means for your order and why sometimes, even if a product shows as available on our online store, we might not be able to fulfill your order as expected. We are committed to transparency and customer satisfaction, and we appreciate your understanding and patience in these circumstances.
Reasons Why a Product May Be Unavailable
- Seasonal Variability: Many seafood species are subject to seasonal cycles, affecting their availability at different times of the year.
- Weather Conditions: Adverse weather can impact fishing operations, leading to delays or reductions in the catch.
- Sustainable Fishing Practices: We adhere to sustainable fishing quotas to help maintain marine populations, which can limit the availability of certain species.
- Regulatory Changes: New laws or regulations can affect how, when, and how much seafood can be harvested, impacting supply.
- Supply Chain Disruptions: Issues in the supply chain, such as transportation delays, labor strikes, or logistical challenges, can prevent products from arriving on time.
- Unexpected Demand Surges: Sudden increases in demand, often driven by market trends or promotional activities, can outpace our available stock.
- Quality Control Rejections: Occasionally, seafood batches fail to meet our high-quality standards and are not offered for sale to ensure only the best products reach our customers.
Refunds for Unavailable Products
While we do our best to maintain accurate stock levels, there are times when certain seafood products become unavailable due to factors beyond our control. If you place an order for an item that we are unable to supply, rest assured that we will issue a full refund promptly.
How Our Refund Process Works:
- If a product is unavailable after purchase, we will notify you as soon as possible.
- A full refund will be processed automatically within 1 business day to your original payment method.
- Please allow additional time for your bank or credit card provider to reflect the refund in your account.
We appreciate your understanding, and if you have any concerns or questions regarding refunds, please contact us at sales@pearlseafoods.com.au